Information and services
Here you will find all the general information that can help you during your stay!
Reception hours:
Monday 07:30 a.m. - 12:00 p.m.
Tuesday through Saturday 7:30 a.m. - 10:00 p.m.
Sunday 8:00 a.m. - 12:00 p.m.
Check-in is possible from 3:00 pm. Self check-in is possible during the hours when the front desk is closed. Please contact us in advance for more information.
Check-out times:
Monday-Saturday: 08:00 to 10:00 a.m.
Sunday: 08:00 to 10:30 a.m.
To avoid long waits, we recommend that you check out as early as the evening before your departure. We are available until 10 pm.
Breakfast hours:
Monday-Saturday: 07:30 to 10:00 a.m.
Sunday: 08:00 to 10:30 a.m.
If breakfast is not included in your room rate, you can gladly request it for CHF 18 per person. We recommend that you book it the day before!
Parking:
Click here to view all parking information!
Tourist information
Gladly we can assist you in organizing your days.
Click here to discover the beauty of our region!
Ask for it at the front desk:
Toothbrush, toothpaste and razor with shaving foam
Additional cushions
Sewing materials
Brushes for polishing shoes
Laundry service
Adapters for electrical outlets
Luggage: if you need a hand to carry your luggage, we are happy to help you.
If you wish to leave in the afternoon, you can leave your luggage at the reception. The hotel cannot take any responsibility for damaged and/or lost luggage.
Instructions in case of fire
In case of fire or thick smoke DO NOT PANIC!
EXTINGUISHER
You can find it in the hallway on each floor.
Smoke detectors placed in hallways and public spaces are controlled directly from the Front Desk.
The Chiasso Fire Department can reach the hotel within minutes.
To call the Front Desk you can click here!
Exit routes are marked and illuminated, along with emergency lighting
MEETING POINT
The meeting point is ON THE SQUARE IN FRONT OF THE HOTEL!